Course Overview | Course Objectives | Course Contents | Workshop Benefits

Who Should Attend | Delivery Method | Trainers Profile

a 2 day workshop on Business Etiquette

June 06 - 07, 2008 @ Bangalore, INDIA

Course Overview

The importance of people skills is being recognized by more and more companies today. People skills are essential for a highly focused successful business. This course offers essential tips for business etiquette. It covers workplace expectations and behavior that is acceptable to the organization. This course also covers dressing and grooming, verbal communication and telephone skills. This course helps to develop self awareness and self confidence by enabling effective communication with others. This course will give you that extra edge that establishes trust and credibility.

Course Objectives

  • To bring out the difference between social and professional behavior
  • To make employees more confident and effective with coworkers, boss and business associates
  • To help in building moral authority and competitive advantage

Course Contents:

  • Basic Etiquette/protocol
    1. What is Etiquette
    2. General behavior
    3. Greetings/Handshake
    4. Ethical values
  • Dressing
    1. Professional & Casual
  • Workplace behavior
    1. Adapting to company culture
    2. Taking responsibility
    3. Getting along with team
    4. Getting along with your boss
    5. Communication – formal
    6. Art of complaining
    7. Dealing with criticism
    8. Telephone
    9. Conference calls
    10. Cell phones
    11. Workspace Décor
    12. Dealing with Sexual harassment
  • Cross cultural etiquette
    1. Custom & culture
    2. Politics
    3. Religion
    4. Body language
    5. Personal space
  • Rising to the occasion
    1. Business meeting & dining
    2. Business gifts
    3. Customer satisfaction

Benefits/Takeaways / Workshop Motivation

  1. Manage business conversation effectively
  2. Become self-aware and self-confident
  3. Dress appropriately for any situation
  4. Imbibe ethical and moral values
  5. Learn the art of getting along with coworkers, boss and clients
  6. Handle workplace conflicts easily

Who Should Attend

  • All Working Professionals

Delivery Method

  • Will include presentations, discussions and exercises

Trainers Profile:

Lata Suresh :

is an experienced trainer and educator with a proven ability to succesfully develop, establish, and direct executive training programs. An excellent communicator, she is extremely effective at establishing a rapport with participants in her workshops.

As a trainer, Lata brings with her sixteen years of strategic consulting, training and management expertise working with government and corporate leaders, including:

  • State Government of Wyoming, USA
  • State Government of New Jersey, USA
  • General Motors, USA
  • Lloyds TSB, UK
  • Alliance Cornhill, Germany
  • Great American Life Insurance, USA
  • Phoenix Home Life Insurance, USA

Lata has worked with reputed organizations such as Scandent Solutions Corporation, American Data Solutions and Phoenix Global Solutions. She has trained new employees, as well as middle and senior management. She has conducted specialized training on Team building and learning, as well as on strategic project management, estimation and budgeting, and quality management. Lata brings to her trainings her hands-on experiences and learning in liaisoning between clients and staff to resolve problems and implement solutions.

Lata has the following Educational credentials:

  • Masters in Public Administration: University of Madras
  • Diploma in Business Management: Indira Gandhi National University
  • Bachelor of Science: University of Calicut
  • Post Graduate Diploma in Systems Management: National Institute of Information Technology